Skip to content

Frequently Asked Questions

Primary Care / Urgent Care FAQs

FAQs

Primary Care / Urgent Care General FAQs

Is Fountain Hills Emergency Room and Medical Center both an ER and a medical clinic?+

Yes. We operate as both a 24/7 Emergency Room and a Community Medical Center, offering personalized, boutique-style care for patients of all ages — combining advanced technology with compassionate, one-on-one service regardless of insurance coverage.

Where are you located?+

We are at 9700 N. Saguaro Blvd, Fountain Hills, AZ 85268, easily accessible to residents of Fountain Hills, Rio Verde, Scottsdale, and surrounding communities.

What is your care philosophy?+

Our goal is to provide high-quality, patient-focused medical care that blends clinical excellence with comfort — from routine checkups and urgent care to emergency treatment.

Do you offer urgent care?+

Yes. We provide urgent care for non-life-threatening conditions such as flu, minor injuries, allergies, and infections, with extended hours and walk-ins so you can get care when you need it.

What services does the medical clinic offer?+

Primary Care & Preventive Health, Urgent Care for Illness & Injury, In-House Imaging & Lab Testing, Telemedicine Consultations, and IV Therapy & Wellness Treatments.

Get In Touch

We're Here to Help — 24/7

Find Us

Fountain Hills Emergency Room and Medical Center

9700 N. Saguaro Blvd, Fountain Hills, AZ 85268

View on Google Maps

Patient Portal

Access your lab results, visit summaries, and prescriptions anytime through our secure online Patient Portal. Need help registering? Contact our team — we’ll guide you step by step.

Billing Questions

For questions about your Explanation of Benefits (EOB) or billing statement, contact our billing specialists directly at (480) 339-4825

Billing FAQs
Testimonials

Hear from the People Who Trust Us Most

Fountain Hills Emergency Room And Medical Center — 4.8★

“From the moment I arrived, the ER staff made me feel calm and cared for. The team was fast, professional, and compassionate.”

— Verified Patient

“I've come for both urgent and routine visits, and every time the staff impress me with their kindness, efficiency, and genuine care.”

— Verified Patient

“The HealthPass program has truly changed my experience with healthcare — affordable, worry-free access to quality medical services.”

— Verified Patient
Our Blog

Latest Articles & Health Insights

Stay informed with expert tips and trusted advice from the team at Fountain Hills Emergency Room and Medical Center.

Fountain Hills Emergency Room and Medical Center

At Fountain Hills Emergency Room and Medical Center, we honor all in-network insurance benefits for emergency services.

Please note: an Explanation of Benefits (EOB) or email from your insurance provider is not a bill.

We do not balance bill patients for any emergency care received.


Tired of Medical Bills? Instinctive HealthPass Can Help!

If you’re commercially insured and frustrated by steep deductibles, unexpected bills, and limited options, you’re not alone. One fee, endless care.

Learn about HealthPass