Billing Questions

We accept most major insurance plans, including Medicare, Blue Cross Blue Shield, UnitedHealthcare, Cigna, Aetna, and many others. Call (602) 671-7990 to confirm coverage.

We provide transparent, patient-first billing. Statements are detailed and easy to understand — no surprise charges or hidden fees for covered services. We honor all in-network deductibles and coinsurance.

Yes. We work with Workers’ Compensation providers so injured employees receive timely evaluation, treatment, and complete documentation.

We offer affordable self-pay rates and a High Deductible Hardship Discount Program. Contact our billing team for details, or ask about the Instinctive Health Pass program.

Yes. Pay securely online through our Patient Portal 24/7, and view statements, lab results, and visit summaries.

Fountain Hills Emergency Room and Medical Center never balance bills, even for out-of-network patients. We honor all in-network benefits for emergency and observation services.

You’ll receive an Explanation of Benefits (EOB) from your insurance company, not a bill. Once your insurer processes the claim, we’ll send a clear, itemized statement if applicable.

An EOB is a summary from your insurance company showing what services were covered and paid. It is not a bill — just a record of how your insurance processed your visit.

Please call our billing department at (480) 339-4825. Our team will review your statement, explain all charges, and ensure your insurance coverage is properly applied.

Yes. Our Emergency Room in Fountain Hills is open 24 hours a day, 7 days a week.